Publication details
Supplier of
Vehicle search, online store, model overview, online appointment booking, online test drive booking, vehicle configurator
Mercedes-Benz AG
Mercedesstrasse 120
70372 Stuttgart
Tel.no.: +49 711 17 - 0
Email: dialog.mb@daimler.com
represented by the Board of Management:
Ola Källenius (Chairman), Jörg Burzer, Renata Jungo Brüngger, Sabine Kohleisen, Markus Schäfer, Britta Seeger, Harald Wilhelm
Chairman of the Supervisory Board: Bernd Pischetsrieder
Commercial Register at Stuttgart District Court, No. HRB 762873
Sales tax identification number: DE 32 12 81 763
Register of insurance intermediaries (www.vermittlerregister.info): Register no. D-N5VM-4IM0N-23
Permission without licence according to Section 34d para. 3 GewO, supervisory authority: Stuttgart Chamber of Commerce and Industry, Jägerstr. 30, www.ihk-stuttgart.de
Member of the Stuttgart Chamber of Commerce and Industry, Jägerstr. 30, 70174 Stuttgart
Professional title: insurance representative with authorisation in accordance with Section 34d para.3 GewO; Federal Republic of Germany
Professional regulations:
- Section 34d Trade Regulation Act:
- Sections 59 - 68, Insurance Contract Act
-
The professional regulations can be consulted and called up via the homepage www.gesetze-im-internet.de operated by the Federal Ministry of Justice and by juris GmbH.
Financial services provider
Mercedes-Benz Bank AG
Siemensstrasse 7
70469 Stuttgart
Phone: 0711 2574-0
Fax: 0711 2574-8005
E-mail: kundenservice@mercedes-benz-bank.com
Represented by the Board of Management:
Benedikt Schell (Chairman), Andreas Berndt, Ilka Fürstenberger, Andree Ohmstedt, Marc Voss-Stadler
Chairman of the Supervisory Board: Peter Zieringer
Commercial Register at Stuttgart District Court HRB No.: 22 937
VAT ID: DE-811 120 989
Bank details: Commerzbank AG, Stuttgart
IBAN: DE22600800000960028000
BIC: DRESDEFF600
Responsible supervisory authorities:
Federal Financial Supervisory Authority
Graurheindorfer Straße 108
53117 Bonn
and
Marie-Curie-Straße 24-28
60439 Frankfurt a.M.
and
Europäische Zentralbank
Sonnemannstraße 20
60314 Frankfurt a.M.
Insurance Broker Register (www.vermittlerregister.info): Register no. D-HIEM-XM7SI-10
Permission according to Section 34d Sec. 1 GewO (insurance agent),
Supervisory authority: IHK Stuttgart, Jägerstr. 30, 70174 Stuttgart, www.ihk-stuttgart.de
Member of the Stuttgart Chamber of Industry and Commerce, Jägerstr. 30, 70174 Stuttgart
Professional title:
Insurance agent with permission according to Section 34d Sec. 1 GewO; Federal Republic of Germany
Professional regulations:
- Section 34d Trade Regulation Act
- Sections 59 - 68 VVG
- VersVermV
The professional regulations can be viewed and accessed
via the homepage www.gesetze-im-internet.de operated by
the Federal Ministry of Justice and by juris GmbH.
Other companies advertising on this page:
Mercedes-Benz Leasing GmbH
Siemensstrasse 7
70469 Stuttgart
Tel.no.: 0711 2574-0
Fax: 0711 2574-8005
Email: kundenservice@mercedes-benz-bank.com
_____________________________________________________
Contact:
Service telephone for private customers: Leasing/Financing/Insurance
Tel.no.: 0681 96595010
Fax: 0681 96595015
Service telephone for commercial customers: Leasing/Financing/Insurance
Tel.no.: 030 868755755
Fax: 030 868755756
Monday-Friday: 8.00-18.00 hrs
Providers of dealer-specific information and offers
John Doe Car Dealership
Anystreet 1
50829 Anycity
Represented by
Joe Bloggs
Registered office and register court
Anycity
Register of companies No.: XXXXX
Sales tax identification number: DE 12345678910
Register of Insurance Intermediaries (www.vermittlerregister.info)
Register no. X-XXXX-XXXXX-XX
Insurance agent with licence exemption according to Section 34d para. 6 GewO (product accessory),
issued by the Chamber of Industry and Commerce (IHK) Musterhausen
Notice pursuant to Section 36 Consumer Dispute Settlement Act (VSBG)
The seller/contractor will not participate in a dispute resolution procedure before a consumer arbitration board within the meaning of the VSBG and is not obliged to do so. Due to a legal obligation, we must inform you, irrespective of our participation in an alternative dispute resolution procedure, that the European Commission has set up an online dispute resolution platform (ODR) for the out-of-court settlement of consumer disputes. You can find these under the navigation point "Legal information". Fahrzeug-Werke LUEG AG will not participate in dispute resolution proceedings before a consumer arbitration board within the definition of the VSBG and is not obliged to do so.
Contact
Tel.no:
Fax:
Email
© Copyright Mercedes-Benz AG.
Provider Mercedes-Benz Van Rental
Mercedes-Benz Vans Mobility GmbH
Rungestrasse 22 -24
10179 Berlin
Germany
Tel.no.: +49 800 826 736 825
Email: kundenservice-vanrental@daimler.com
Mercedes-Benz Vans Mobility GmbH
Registered office and registry court: Berlin, Amtsgericht Charlottenburg
HRB-Nr.: 179904 B
Management: Stefan Sonntag, Agnieszka Kühn
VAT ID No.: DE 309 382 419
Legal notices
Copyright.
All rights reserved. All text, images, graphics, audio/video and animation files and their arrangements are protected by copyright and other legislation for the protection of intellectual property. They must not be used for commercial purposes, nor copied or modified for use on other websites. Some internet pages also contain material the copyright to which is held by the parties that provided it.
Licence rights.
We have sought to achieve an innovative and informative internet site. We hope that you will be as enthusiastic as we are about this creative effort. However, we ask you to understand that our intellectual property, including patents, trademarks, labelling rights and copyrights, is protected and that these Internet pages cannot grant any licensing rights to this intellectual property.
Trademarks.
Unless otherwise indicated, all the brands displayed on the Internet site are subject to the trademark rights of the Daimler Group, this applies especially to the model names and all logotypes and emblems of the company
Product and prices.
Changes may have been made to products and services since the editorial deadline for individual pages. The manufacturer reserves the right to make changes to the design, form, colour and the product specification or service scope during the delivery period, provided these changes, while taking into account our interests, can be deemed reasonable with respect to the buyer. The illustrations may show accessories, optional equipment or other features which are not part of the standard specification
or service scope. Colours may differ slightly from those shown on the website, owing to technical limitations.
Individual pages may contain models and services which are not available in certain countries. Information given regarding statutory regulations, legal requirements and taxation applies only to the Federal Republic of Germany. Unless stated otherwise in our Terms & Conditions of sale and delivery, the prices as valid on the day of delivery apply. The prices are recommended retail prices for our authorised dealers. Please consult a company branch or an authorised dealer for final details.
Cautions regarding forward-looking statements.
This website contains forward-looking statements about our current assessment of future events. The words "anticipate", "assume", "believe", "estimate", "expect", "intend", "may", "plan,“ "project“, "should“ and similar expressions identify forward-looking statements. These statements are subject to a number of risks and uncertainties.
Some examples for this are
- an unfavourable development of the global economic situation, especially a decline in demand in our most important sales markets,
- a deterioration in our refinancing options on the credit and financial markets,
- unavoidable events of force majeure, such as natural disasters, acts of terrorism, political unrest, armed conflicts, industrial accidents and their consequential effects on our sales, purchasing, production or financing activities,
- changes in exchange rates and customs regulations,
- a change in consumer behaviour towards smaller and less profitable vehicles or a possible loss of acceptance of our products and services with the consequence of an impairment in the enforcement of prices and in the utilisation of production capacities,
- price increases for fuels and raw materials,
- interruptions in production due to material bottlenecks, staff strikes or supplier insolvencies,
- a decline in the resale prices of used vehicles,
- the successful implementation of cost reduction and efficiency improvement measures,
- the business prospects of the companies in which we hold significant shares,
- the successful implementation of strategic cooperations and joint ventures,
- the changes in laws, regulations and official directives, especially insofar as they affect vehicle emissions, fuel consumption and safety,
- as well as the conclusion of ongoing official investigations or investigations initiated by authorities and the outcome of pending or threatening future legal proceedings
- and other risks and imponderables, some of which are described in the current annual report under the heading "Risk and Opportunity Report".
If any of these uncertainties or contingencies materialise, or if the assumptions underlying any of the forward-looking statements prove incorrect, then actual results may be materially different from those expressed or implied by such statements.
We neither intend nor assume any obligation to update forward-looking statements on an ongoing basis, as these are based solely on the circumstances on the date of publication.
Liability.
The information and descriptions on these pages do not represent any kind of assurance or guarantee either expressed or implied. In particular they do not represent any implied assurance or guarantee concerning the condition, the merchantability, adequacy for a particular purpose or non-infringement of laws and patents.
Our Internet site contains links to external sites which are not under the control of Daimler. Please note, therefore, that we are not responsible for the contents of any linked site. Consequently, neither are we able to guarantee that the information provided on the external website is up-to-date, correct, complete or of the required integrity. In view of this, we hereby disassociate ourselves from all contents of these websites. This declaration applies to all links to external pages on our website and the contents thereof.
Notice pursuant to Section 36 Consumer Dispute Settlement Act (VSBG)
We will not participate in any dispute resolution proceedings before a consumer arbitration board within the meaning of the German Consumer Dispute Resolution Act (VSBG) and are not obliged to do so.
Information on online dispute resolution
The EU Commission has created an internet platform for the online settlement of disputes (so-called "ODR platform"). The OS platform serves as a point of contact for out-of-court dispute settlement with regard to contractual obligations arising from online purchase agreements. You can access the ODR platform at the following link:
>https://ec.europa.eu/consumers/odr
Provider & data privacy.
Dealer privacy policy.
Dealer Privacy Policy
1.0 Introduction
Autopact Pty Ltd (ABN 44 608 040 606) and its subsidiaries (collectively, we, us, our, or Autopact Group) is an automotive dealership group selling new and used vehicles.
We are committed to protecting your privacy, in accordance with applicable Australian privacy laws. This Privacy Policy is designed to give you a greater understanding of how we collect, use, disclose and otherwise handle personal information.
This Privacy Policy applies to all individuals who interact with us ('you/your'), including everyone who visits or uses our websites, anyone who uses any of our products and services, investors, individuals who apply for a position with us and our staff. This Privacy Policy applies to our collection, use and other handling of your personal information.
2.0 What we collect
2.1 General
The type and amount of personal information that we collect about you depends on the type of dealings you have with us.
For example, depending on the context we may collect:
your name;employment detailsyour address;your location details (eg when you are doing a test drive);your telephone numberyour email addressdetails of your social media profileyour date of birthyour driver licence numberyour vehicle detailstrade-in vehicle and payout detailsbusiness details (e.g. ABN, facilities, organisational charts etc.)bank or credit card account detailsdetails of current or previous insurance (for motor insurance)health information (for life or disability insurance)any other relevant and necessary information to enable us to provide products and services to you and/or to support your purchase of any products or services.2.2 Staff and job applicants
If you are working with us or applying for a position with us, we may collect human resources information including:
emergency contactseducation certificates and qualifications (eg first aid diploma, bachelor degrees);screening checks including health, reference, background, directorship, financial probity, identity, eligibility to work, vocational suitability and criminal record checkscurrent and former employment details (eg pay rate and salary, leave entitlement)bank account detailsfeedback from supervisors and referee reportstraining recordslogs of your usage of our equipment, IT and work resources (e.g. phones, computers and vehicle).Biometric data for reporting and timekeeping purposes2.3 Investors
We may collect information relating to your application or shareholding, e.g. the number of shares you hold or seek, any power of attorney you grant, your shareholder reference number or holder identification number and your tax file number if you choose to provide it.
2.4 Finance applicants
If you enquire about, apply for or obtain finance through us, we may collect additional information about you, and may exchange that information with the financiers that we work with.
That information may include:
salary, assets and personal finance informationpreferences in relation to loan options, features and amountcredit scores and indicative finance quotes
We and the financiers we work with may also provide you with further information about the collection and handling of personal information by those financiers, including in relation to credit checks.
2.5 Collection of information through our websites
When you visit our websites, we collect certain information, including as described below.
Site visit information
For example, we record your server IP address, the date and time of your visit, the pages you visited, any documents you downloaded, the previous site you visited and the type of device, browser and operating system you used.
We use and disclose this information in anonymous, aggregated form, for purposes including statistical analysis and to assist us to improve the functionality and usability of our websites.
Cookies
A cookie is a small string of information that a website transfers to your browser for identification purposes.
We use cookies to hold session information. This information may be used to personalise your current visit to the website, for example to allow the website to remember who you are by keeping server variables linked to your session.
Most internet browsers are set to accept cookies. If you prefer not to receive them, you can adjust your internet browser to reject cookies, or to notify you when they are being used. Rejecting cookies can, however, limit the functionality of our websites.
2.6 What if you don't provide us with your personal information?
We will provide you with the option of not identifying yourself, or of using a pseudonym, when dealing with us if it is lawful and not impracticable to do so. A pseudonym is a name or other descriptor that is different to your actual name. For example, you can generally access our websites and make general phone queries without having to identify yourself.
In some cases however, if you don't provide us with your personal information when requested, we may not be able to provide you with the product or service that you are seeking. For example, you must identify yourself to purchase a vehicle.
3.0 How we collect and hold your personal information
3.1 Methods of collection
We collect personal information in a number of ways, including:
in person (for example, when youcome to one of our dealerships orevents)through our websites (for example when you submit a request to receiveour offers, to receive our brochures and/or other materials, through instant offer or to book a test drive)when you buy a vehicle from usthrough our Facebook page or othersocial media accountsover the telephonethrough written correspondence (such as SMS, letters, faxes andemails)in forms and materials about our vehicles, parts, accessories or services (for example, completed service forms, competition entry forms and surveys)from records of interactions and activity relating to us, e.g. online activity information as described above, through surveillance cameras at our dealerships (if applicable to the location), logs relating to our IT and work resources.
We may also collect personal information about you from third parties, including:
manufacturers, distributors, authorised dealer network members and service providers (see under heading 'who we may share your personal information with' below)marketing organisations including through the use of industry databasesrecruitment agencies and refereescredit providers (in connection with finance and related enquiries and applications)publicly available sources such as the internet and telephone directories.3.2 Collection notices
Where we collect personal information about you, we may provide you with additional details about that collection (such as the purpose for which we are collecting the information and the type of third parties to which it is usually disclosed), generally in a collection notice.
Collection notices provide more specific information than this Privacy Policy. The terms of this Privacy Policy are subject to any specific provisions contained in collection notices and in the terms and conditions of particular offers, products and services. We encourage you to read those provisions carefully.
4.0 Why we collect and hold your personal information
4.1 General
The main purposes for which we collect, hold, use and disclose personal information are set out below:
promoting ourselves and original equipment manufacturers (OEMs) and each of our products and services, including through direct marketing, events and competitions (see under heading 4.2 below);managing ours and the OEM's relationship with you and to provide you with products and services;administering your vehicle's warranty;supporting you in making an application for finance or insurance for your vehicle;obtaining products and services for our business;operating our website;performing research and statistical analysis, including but not limited to for market research, customer satisfaction and service improvement purposes;protecting the health, safety and security of our offices, staff, customers and the property held on our premises;answering queries;monitoring performance and helping us and OEMs to manage our respective products, services and business operations;training ours and OEMs' respective employees, agents and representatives;recruiting staff and contractors,workplace management and administration;complying with our legal obligations (e.g. in relation to a vehicle safety recall and pursuant to laws including the Fair Work Act, Superannuation Guarantee (Administration) Act, the Income Tax Assessment Act and other tax laws, Corporations Act, occupational health and safety acts and workers compensation acts);for corporate transactions such as business mergers and acquisitions, (e.g. to assess or facilitate those transactions and manage the transition of the business); andin relation to investors, assessing applications, managing your investment and providing investor services;handling complaints and disputes;detecting, investigating and preventing fraud; and monitoring any unlawful or inappropriate activity in connection with our websites and resources.
We may also collect, hold, use and disclose personal information for other purposes explained at the time of collection, to which you have consented or which are required or authorised by or under law.
4.2 Direct marketing
We may use or disclose your personal information to let you know about us and our products and services (including promotions, special offers and events), either where we have your express or implied consent, or where we are otherwise permitted by law to do so. We may contact you for these purposes in a variety of ways, including by mail, email, SMS, telephone, or online advertising.
Opting out
Where you have consented to receiving marketing communications from us, your consent will remain current until you advise us otherwise. However, you can opt out at any time, by:
'contacting us using the contact details set out below;advising us if you receive a marketing call that you no longer wish to receive these calls;using the unsubscribe facility that we include in our electronic messages (such as emails, SMS and MMS messages).
- Any purpose you have consent to;
- Buying, selling, repairing and loaning vehicles and parts;
- Any related purpose related to one or more of our functions or activities;
- Responding to enquiries/complaints;
- Providing support;
- Fulfilling and processing orders and administering accounts;
- Roadside assistance, vehicle warranty, product issues, service measures and recalls;
- Marketing, event and promotional activities;
- Market research;
- Administration;
- Recruitment purposes;
- Registration of security interests on the personal property securities register;
- Checking your details against sanctions lists;
- Where it is necessary to comply with any law or regulations governing the conduct of our business
- If we have a business relationship with you
- If you are a customer or clietn of one of our businesses
5.0 Who we may share your personal information with
5.1 Within the Autopact Group
We share personal information with our related bodies corporate for the purposes described in section 4.1 above. For example, information about your vehicle's warranty status and service history may be stored in our record management system and accessed by other dealerships across our network to help when they service your vehicle in the future.
5.2 Disclosure to third parties
We may share personal information with third parties where appropriate for the purposes set out in section 4, including:
OEMs, who may use, disclose, share and store your personal information in accordance with their own privacy policyvehicle manufacturers and distributors (e.g. in relation to retail delivery advice (RDA) on sale of a vehicle, warranty claims, recalls, capped price servicing, etc.)financial institutions for payment processinginsurersfinanciersgovernment, regularity and law enforcement authoritiesan individual's agent or authorised representativeyour employerreferees whose details are provided to us by job applicantsour or the OEM's contracted service providers including roadside assistance, customer research, delivery and shipping providers, information technology and data storage providers, customer relationship management platforms, venues and event organisers, marketing and communications agencies, research and statistical analysis providers, call centres and mailing systemsexternal business advisers (such as consultants, recruitment advisors, accountants, auditors and lawyers)the agent(s) of any of these entities referred to above
6.0 Cross border disclosure of personal information
We may disclose personal information to third parties located overseas including the following recipients:
vehicle manufacturers and distributors;external advisers; andservice providers (including information technology service providers).
The countries where overseas recipients may be located will vary from time to time. For example, vehicle manufacturers are located in a wide range of countries including China, Czechia, Germany, Italy, Japan, South Korea, Sweden, the United Kingdom and the United States. Some overseas recipients may not be subject to Australian privacy law or substantially similar law or binding scheme.
7.0 Data quality and security
7.1 General
We take reasonable steps to:
make sure that the personal information that we collect, use and disclose is accurate, up to date and complete and (in the case of use and disclosure) relevant; andprotect the personal information that we hold from misuse, interference and loss and from unauthorised access, modification or disclosure.
You can help us keep your information up to date, by letting us know about any changes to your details, such as your address, email address or phone number.
7.2 Security
The steps we take to secure the personal information we hold include website protection measures (such as firewalls and anti-virus software), security restrictions on access to our computer systems (such as login and password protection), controlled access to our corporate premises and physical records, policies on document storage and security, personnel security (including restricting access to personal information on our systems to staff who need that access to carry out their duties), staff training and workplace policies.
We have policies to destroy files that are no longer needed after a certain period of time, subject to any record-keeping requirements imposed by law.
Online credit card payment security
We may from time to time process payments using EFTPOS and online technologies. All credit card transactions processed by us using those technologies use industry standard security measures to protect payment details.
Website security
While we endeavour to protect the personal information and privacy of users of our websites, we cannot guarantee the security of any information that you disclose online and you disclose that information at your own risk. If you are concerned about sending your information over the internet, you can contact us by telephone or post (details under heading 10 below).
Third party websites
Links to third party websites that are not operated or controlled by us are provided for your convenience. We are not responsible for the privacy or security practices of those websites, which are not covered by this Privacy Policy. Third party websites should have their own privacy and security policies, which we encourage you to read before supplying any personal information to them.
8.0 Access and Correction
8.1 General
Please contact our Privacy Officer (details under heading 10 below) if you would like to access or correct the personal information that we hold about you. We may require you to verify your identity before processing any access or correction requests, to make sure that the personal information we hold is properly protected.
8.2 Access
We will generally provide you with access to your personal information, subject to some exceptions permitted by law. We will also generally provide access in the manner that you have requested (e.g. by providing photocopies), provided it is reasonable and practicable for us to do so. We may however charge a fee to cover our reasonable costs of locating the information and providing it to you.
8.3 Correction
If you ask us to correct personal information that we hold about you, or if we are satisfied that the personal information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up-to-date, complete, relevant and not misleading.
We are not obliged to correct any personal information if we do not agree that it requires correction. If we refuse such a request, we will provide a written notice stating our reasons for refusal.
9.0 Complaints
If you have a complaint about how we have collected or handled your personal information, please contact us (details under heading 10 below).
We will endeavour in the first instance to deal with your complaint and take any steps necessary to resolve the matter within a week. If we are not able to do so, we will ask you to submit your complaint in writing. In most cases, we expect to investigate written complaints and provide a response within 30 days of receipt. If the matter is more complex and our investigation may take longer, we will contact you and tell you when we expect to provide our response.
If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner (see https://www.oaic.gov.au/privacy/privacy-complaints/ for further information).
10.0 Contact Details
Please contact us if you have any queries about the personal information that we hold about you or the way we handle that personal information. Our contact details are set out below.
Mail:
Autopact Pty Ltd
PO Box 1407
Mooloolaba QLD 4557
Email:ea@autopact.com.au
Telephone:(07) 5373 3170
11.0 Changes to this Privacy Policy
We may amend this Privacy Policy from time to time. The current version will be posted on our website at https://www.autopact.com.au/privacy-policy/ and a copy may be obtained by contacting our Privacy Officer (details above).
This Privacy Policy was last updated on 10 November 2021.
© Copyright Mercedes-Benz Australia/Pacific
